Privacy Policy

1. Introduction

Mind Ease ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Mind Ease provides services only to individuals located in the United States, including U.S. states and the District of Columbia. This Privacy Policy is governed by the laws of the United States and applicable state laws.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and state of residence.
• Health Information: Information about your medical conditions, treatment history, and health concerns that you voluntarily provide.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process your inquiries and appointment requests
• Communicate with you about our services and updates
• Comply with legal and regulatory requirements
• Improve our website and services

4. HIPAA Compliance

As a healthcare service provider, we are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate safeguards to protect your protected health information (PHI) and will only use and disclose PHI as permitted by HIPAA and applicable state laws.

5. Data Retention

We retain your protected health information (PHI) for six (6) years from the date of last use, as required by the HIPAA Privacy Rule and applicable state laws. After this period, your information will be securely destroyed in accordance with our data destruction policies.

6. Information Sharing

We do not sell your personal information. We may share your information with:

• Licensed healthcare providers involved in your care
• Service providers who assist us in operating our business
• Legal authorities when required by law

We may share your protected health information with business associates who perform services on our behalf. These may include, but are not limited to, telehealth video platforms, electronic prescribing services, payment processors, cloud hosting providers, email and SMS communication services, and customer relationship management systems. All business associates are contractually required to protect your information in accordance with HIPAA and applicable state laws. A current list of our business associates is available upon request by contacting our Privacy Officer at privacy@mindease.us.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

9. How to File a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with Mind Ease and with the U.S. Department of Health and Human Services (HHS). To file a complaint with Mind Ease, please contact our Privacy Officer at privacy@mindease.us. To file a complaint with HHS, visit https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or call 1-800-368-1019. We will not retaliate against you for filing a complaint.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at our contact page.